Thank you for choosing Octacode.tech! We appreciate your trust and are committed to providing you with a smooth and secure shopping experience. This document outlines our shipping policy for orders placed on our website, where the shipping process is handled by our partner CJ Dropshipping.
By placing an order on Octacode.tech, you agree to the terms of this policy.
Order Processing
- Order Confirmation: After placing your order, you will receive a confirmation email with the details of your purchase. This email will inform you about the status of your order and any important information.
- Processing Time: After payment is confirmed, orders are typically processed by CJ Dropshipping within 1–3 business days (Monday – Friday, excluding holidays). Depending on the location and product, shipping may be faster or slower. CJ Dropshipping is responsible for the shipping and delivery of the product to your destination.
- Shipping Time: The shipping time depends on the selected shipping method and the destination. CJ Dropshipping offers several shipping options, including standard and express delivery.
Shipping Methods and Costs
We offer several shipping options managed by CJ Dropshipping. When placing an order, you can select one of the following options:
- Standard Shipping: This option is the most affordable and typically takes 10 to 20 business days to arrive, depending on your location.
- Express Shipping: This option is faster and usually delivers within 5 to 10 business days, depending on the destination and shipping conditions.
- Free Shipping: Free shipping is available for some orders or during special promotions. Free shipping eligibility will be shown during the checkout process.
Shipping costs will be automatically calculated during checkout based on the size, weight of the products, and the destination.
International Shipping
We offer international shipping to many countries via CJ Dropshipping. Shipping times and costs will vary based on the destination. For international orders, customs duties, taxes, and other import fees may apply, and they are the responsibility of the customer. Please contact your local customs office for information on applicable fees and duties for international orders.
Tracking Your Order
Once CJ Dropshipping ships your order, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s tracking system.
Please note: It may take 24-48 hours for tracking information to update after the package has been shipped.
Shipping Delays
In rare cases, delays may occur that are beyond our control, such as weather conditions, customs processing, or delays from our shipping partners (including CJ Dropshipping). Unfortunately, we cannot guarantee a delivery date, especially for international shipments. If you experience significant delays, please contact us, and we will assist you.
Address Accuracy
Please ensure that the shipping address you provide is accurate when placing your order. We are not responsible for delays or issues arising from incorrect or incomplete addresses. If you notice an error in your address, please contact us immediately after placing your order, and we will do our best to assist you.
Undeliverable Packages
In the event that a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to pick up the package from the courier, CJ Dropshipping will attempt to contact you for further instructions. If the package is returned due to customer error, additional shipping charges may apply for reshipping.
Damaged or Missing Items
If you receive a damaged or missing item, please contact us immediately after receiving your order at [email@example.com] or through the contact form on our website. Be sure to provide your order number and a detailed description of the issue, and we will take steps to resolve the issue as quickly as possible.
Customs and Import Taxes
For international orders, please note that customs duties, taxes, and other import fees may apply upon arrival in your country. These charges are the responsibility of the customer and must be paid before the package can be released for delivery.
Octacode.tech is not responsible for any customs duties or taxes that may apply.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.